Consumers generally have a statutory right of withdrawal when concluding a distance selling transaction, which the seller informs about in the following per the statutory model.
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, has taken possession of the goods.
To exercise your right of withdrawal, you must contact us at
Vits Coffee GmbH & Co KG
by means of an explicit declaration (e.g., a letter sent by mail, fax, or e-mail) about your decision to revoke this contract. You can use the enclosed sample revocation form for this purpose, but it is not mandatory.
To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
The right of withdrawal does not apply, among other things, to contracts for the delivery of goods that are sealed for reasons of health protection or hygiene and are not suitable for return if the seal has been removed after delivery. This includes, in particular, bean coffee and all other food products. The right of withdrawal also does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive. This includes, among other things, any form of ground coffee.
Consequences of the revocation
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the inexpensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
We may refuse to refund you until we have received the goods or provided proof that you have properly returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and, in any case, no later than fourteen days from the day you notify us of the revocation of this contract. The deadline is met if you send the goods before the deadline of fourteen days.
You bear the direct costs of returning the goods.
The seller generally refuses to accept freight collection returns.
You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods, which is not necessary for the inspection of the condition, properties, and functioning.
In the case of a return, the intended goods must be returned as completely as possible, preferably in the original packaging and resalable condition. Compensation claims also affect you in the event of loss of the goods, provided this does not occur by way of return. In any case, all evidence of a proper return must be retained.
If you want to cancel the contract, please fill out this form and send it back.
The seller informs about the model withdrawal form according to the legal regulation.
Here you can download the sample cancellation form as pdf.